Refund Policy
Our refund and cancellation terms for paid plans.
1. Free Plan
The free plan is provided at no cost and does not involve any payment. No refunds are applicable.
2. Paid Plans — Eligibility for Refund
We offer refunds under the following conditions:
- 7-day money-back guarantee: If you are not satisfied with a paid plan, you may request a full refund within 7 days of your original purchase, provided you have not used more than 1 report generation credit.
- Technical failure: If a report generation fails due to a technical error on our end and we are unable to resolve it within 48 hours, you are entitled to a full refund of the affected credit.
- Duplicate charges: If you were charged twice for the same transaction, we will refund the duplicate charge immediately upon verification.
3. Non-Refundable Situations
Refunds will not be issued in the following cases:
- You have successfully generated and downloaded a report or resume.
- More than 7 days have passed since the purchase date.
- Refund request is for subscription renewals that were not cancelled before the renewal date.
- Account was suspended due to violation of our Terms of Service.
- Change of mind after the 7-day window has passed.
4. How to Request a Refund
To request a refund, email support@reportgen.in with:
- Your registered email address
- Transaction ID or payment reference number
- Reason for the refund request
We will review and respond within 3 business days. Approved refunds are processed within 5-7 business days to your original payment method.
5. Subscription Cancellation
You may cancel your subscription at any time from your account settings. Cancellation stops future renewals but does not provide a refund for the current billing period, unless you are within the 7-day window.
6. Contact
For refund queries, contact us at support@reportgen.in or use the contact page (Mon–Sat, 10 AM – 7 PM IST).